Frequently Asked Questions

Dawzer RMS is rental property management software for independent landlords and portfolio owners. It covers rent collection, lease management, maintenance tracking, financial reporting, document storage, and a tenant portal in one platform.

Independent landlords and small-to-mid portfolio owners managing 1 to 100 plus residential units, including single-family homes, duplexes, triplexes, fourplexes, apartments, and other residential rental types.

Create an account at dawzer.com in under a minute. The Free plan is available immediately with no credit card, and you can add your first property and invite a tenant the same day.

Dawzer RMS is a web-based platform that works on any device with a browser, including desktop, tablet, and phone.

Yes. Up to 3 units, no cost, no expiration, no credit card, and every feature included. It is not a trial.

Starter is $18 per month for up to 10 units, Core is $36 per month for up to 25 units, Plus is $69 per month for up to 50 units, and Custom is available for portfolios over 50 units.

Every plan includes every feature. The only differences are unit capacity and document storage limits.

No. Each plan is a flat price for a flat unit count, with no additional charges as you add tenants or properties.

Annual billing is priced as 10 months instead of 12, saving $36 on Starter, $72 on Core, and $138 on Plus.

Yes. Upgrade or downgrade from account settings anytime. Changes take effect at the next billing cycle.

Your existing data stays fully accessible. You just cannot add new units until you upgrade.

Yes. Cancel from account settings and keep access through the end of the current billing period.

Single-family homes, duplexes, triplexes, fourplexes, apartments, and other residential property types.

Yes. Single-family properties include one default unit so you do not have to create it manually.

Yes. Add as many properties as your plan supports, each with its own units, leases, tenants, and financial data.

Yes. Multiple tenants can be tracked individually on a single lease.

Yes. The Lease Expiration Report highlights leases ending within a configurable window, with 90 days as the default.

Yes. Set a specific effective date for early termination. The lease status updates and the full history is preserved.

Yes. Once you connect your payment account, tenants pay by card or bank transfer directly from their portal.

Yes. Partial payments are tracked and applied to the correct charge. The remaining balance updates automatically.

Yes. Configure email reminders before and after the due date with timing and frequency in your control.

Directly to your connected account. Dawzer RMS facilitates the payment flow but does not hold the funds.

Send an invitation from the Tenants section. They receive an email with a link to create their account and access their portal.

Lease details, current balance, payment history, outstanding charges, maintenance ticket status, and any documents you have shared with them.

Resend it from the Invitations section and the tenant receives a fresh link.

Yes, anytime before it has been accepted.

Yes. Tenants submit requests with a description, category, priority, and photos from their portal, and you are notified immediately.

Categories include plumbing, electrical, HVAC, appliances, structural, and general. Priorities are low, medium, high, and urgent.

Yes. Both landlords and tenants can upload files up to 10 MB per attachment for documentation.

Yes. Maintain a vendor directory with contact info and service categories and assign vendors directly to tickets.

Documents can be up to 50 MB each and bulk upload is supported.

Storage depends on your plan: 100 MB on Free, 500 MB on Starter, 2 GB on Core, 5 GB on Plus, and 10 GB on Custom.

Only documents linked to their tenancy. They cannot see files associated with other tenants or units.

Yes. Full-text search is available across all uploaded documents.

Rent roll, delinquency, lease expiration, income, expense, cash flow, and maintenance aging, all filterable by property and date range.

Yes. Rent ledger and expenses export to CSV from the Reports section.

Passwordless. Each sign-in sends a short-lived verification code to your email. No passwords to create, remember, or reset.

Role-based access ensures every user sees only their own data. Authentication tokens are managed with short expiry and secure refresh support.